• Are the pillow inserts included?

    In order to keep shipping costs low and save additional waste, we have chosen not to include the pillow inserts with our designer pillow covers. Also, you might already have pillow inserts that you can reuse!

  • Do you offer other sizes?

    We are currently offering the following sizes of pillow covers:

    • 16" X 16"
    • 18" X 18"
    • 20" X 20"

    Send us a note and we will create something special for you if these don't suit your needs.

  • Do you accept returns?

    Yes, get in touch with us at info@triplesierra.com and we will arrange your return.
    Customers may return their purchases within 30 days of receipt. Items must be unused, undamaged, and in their original packaging. Upon receipt and inspection of the returned item(s), we will process your refund.
    Refunds will be issued to the original method of payment, minus any shipping and handling charges.

  • What should I do if I receive a defective product?

    If you receive a defective product, please contact our customer support team within 7 days of receiving your order. We will be happy to assist you and provide a solution.

  • How do I contact customer support?

    You can contact our customer support team by emailing us at info@triplesierra.com. Please include your order number and a detailed description of the issue you are experiencing. Our team will get back to you as soon as possible.

  • What are the shipping rates?

    Shipping is free to the US and Canada. To other international destinations, shipping cost will be 12$ CAD. Contact us for any problems regarding shipping costs or configurations.

  • What if my order is lost or damaged during shipping?

    If your order is lost or damaged during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

  • Do you offer Designer Discounts?

    Yes, absolutely! Send us an email with your business registration number and your website address and we will send you a discount code for 20% off your entire purchase. Contact us:

  • What is the return address?

    For returns, please address your package to :
    Triple Sierra

    #42056 - 3861 St Laurent Blvd

    Montreal, Quebec 

    H2W 1X0